Privacy Policy


Liverpool Dog Grooming Academy CIC (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly and transparently.


Information We Collect

We may collect and process the following information:

  1. Your name, email address, phone number and postal address
  2. Details provided through enquiry forms, booking forms, course registrations or contact forms
  3. Payment and transaction information (processed securely by third-party payment providers)
  4. Information about your dog(s), where relevant to grooming services or training
  5. Website usage data, including IP address and cookies, to help improve our website


How We Use Your Information

We use your personal data to:

  1. Provide grooming services, training courses, and customer support
  2. Manage bookings, enquiries, payments and course registrations
  3. Communicate with you about your appointments, courses or enquiries
  4. Send relevant updates, confirmations, or information you have requested
  5. Improve our services, website performance and customer experience
  6. Comply with legal and regulatory obligations


Marketing Communications

We will only contact you for marketing purposes if you have opted in or shown interest in our services. You can unsubscribe from marketing communications at any time by following the instructions in our emails or contacting us directly.


Data Sharing

We do not sell or rent your personal data. We may share information with trusted third parties only where necessary, including:

  1. Payment providers (e.g. card processors, finance providers)
  2. Booking or scheduling systems
  3. Legal or regulatory authorities if required by law

All third parties are required to handle your data securely and in line with data protection legislation.


Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Your data is stored securely and only accessed by authorised personnel.


Your Rights

Under UK data protection law, you have the right to:

  1. Access the personal data we hold about you
  2. Request correction of inaccurate or incomplete data
  3. Request deletion of your data where legally permissible
  4. Object to or restrict certain types of processing
  5. Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.


Cookies

Our website may use cookies to enhance user experience and analyse website traffic. You can control or disable cookies through your browser settings.


Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:


Liverpool Dog Grooming Academy CIC

Email: info@liverpooldoggroomingacademy.org

Phone: 01514743422